Privacy policy

PRIVACY POLICY

(Current version as of 30 September 2025)

1. General Provisions

1.1. This Privacy Policy describes how we collect, store, use and protect the personal data provided by users of the website www.vvide.com.ua (hereinafter – the “Website”).
1.2. The administrator (controller) of personal data is Sole Proprietor Daria Ihorivna Vidova (Taxpayer Identification Number – TIN 3806009860) (hereinafter – the “Seller”, “we”, “us”).
1.3. By using the Website, you confirm that you have read this Privacy Policy and give your consent to the processing of your personal data under the terms set out below.
1.4. This Policy does not apply to third-party websites or services, even if they contain links to or from our Website.

2. Personal Data We Collect

2.1. Data provided voluntarily: first name, last name, contact phone number, email address, delivery address, and information about orders and requests.
2.2. Data collected automatically: IP address, browser type and version, language settings, device type, date and time of access, requested page URLs, cookies and similar technologies (pixels, tags, SDK, etc.).
2.3. When you subscribe to marketing mailings, we also process your name, email address, phone number and any preferences you voluntarily provide.

3. Purpose and Legal Basis for Processing

3.1. To register and fulfil orders, arrange delivery and handle returns.
3.2. To communicate with you regarding orders, complaints or inquiries.
3.3. To comply with legal requirements (tax, accounting, consumer protection).
3.4. To send informational and marketing messages with your separate consent.
3.5. To improve the functionality of the Website and to perform analytics on its use.
3.6. The legal bases for processing are: your voluntary consent, performance of a sales contract, our legitimate interests, and the provisions of the Law of Ukraine “On Personal Data Protection”.

4. Disclosure and Sharing of Data

4.1. Personal data may be disclosed only:
  4.1.1. to payment services (such as Hutko) in order to process payments;
  4.1.2. to delivery services (such as Nova Poshta) in order to fulfil your order;
  4.1.3. in cases explicitly required by law or with your separate consent.
4.2. Contractors engaged by us act strictly on our instructions and must provide a level of data protection no lower than that required by this Policy.
4.3. We do not sell personal data or transfer it to third parties for commercial purposes.

5. Data Protection and Retention

5.1. We implement technical, organisational and legal measures to prevent unauthorised access to, loss of, or destruction of personal data (including firewalls, encryption and access restrictions).
5.2. Access to personal data is granted only to authorised employees or contractors who need such information to perform their duties.
5.3. Data are retained for the period necessary to achieve the purposes described in Section 3 or longer if required by law.

6. User Rights

6.1. You have the right to:
  6.1.1. obtain information about the processing of your personal data;
  6.1.2. access your personal data;
  6.1.3. request correction, updating or deletion of your personal data;
  6.1.4. withdraw your consent to the processing of personal data at any time;
  6.1.5. lodge complaints with the Ukrainian Parliament Commissioner for Human Rights or with a court.
6.2. To exercise these rights, simply send a request to dv@vvide.com.ua. We will respond within the time limits established by applicable law.

7. Cookies and Similar Technologies

7.1. The Website uses cookies and similar technologies (pixels, tags) to ensure proper operation, personalise content, perform analytics and display relevant advertising.
7.2. Types of cookies:
  7.2.1. Necessary – essential for the operation of the Website (e.g. saving items in the cart, language settings).
  7.2.2. Analytical – for statistics and improving performance.
  7.2.3. Functional – to remember your preferences and settings.
7.3. You can adjust cookie settings in your browser or restrict their use; this may affect the functionality of certain Website features.
7.4. Some third-party services (advertising networks, analytics tools) may also place their own cookies, which we cannot control.
7.5. We do not share or sell cookies or the information contained in them to any third parties.

8. Other Tracking Technologies

8.1. Website pages and our emails may contain pixel tags that allow us to:
  8.1.1. tailor content and messaging;
  8.1.2. collect statistics on Website and email usage;
  8.1.3. analyse user interaction with our mailings.

9. Responsibilities of the Parties

9.1. User responsibilities: provide truthful and up-to-date information, notify us of changes to personal data, and use the Website in accordance with the law and this Policy.
9.2. Seller responsibilities: process data only for the purposes defined herein, ensure its protection, refrain from sharing it with third parties without legal grounds, and respond in due time to requests from users and competent authorities.

10. Changes to the Policy

10.1. We may periodically update this Policy.
10.2. The new version takes effect from the moment it is published on the Website.
10.3. Continued use of the Website after changes are made constitutes your acceptance of the updated Policy.

11. Contact Information

11.1. Individual Entrepreneur Daria Ihorivna Vidova
Taxpayer Identification Number (TIN): 3806009860
65049, Odesa region, Odesa, Ukraine
45 Yukhym Heller Street
Phone: +380502234477
E-mail: dv@vvide.com.ua